GB Equipment Solutions bags the 'Best Customer Support' Award
JCB awarded GBES the ‘BEST CUSTOMER SUPPORT’ dealer during the annual JCB top 50 Dealer conference held on 17th October 2018. At the conference JCB invited the 50 top performing JCB dealers from around the globe. JCB dealer conference is a great platform where JCB shares its own plan for the coming years. JCB also showcased a glance of its new upcoming products during the conference
Conference ends with an award ceremony, where JCB UK takes the opportunity to appreciate its high achieving dealers. These awards have various categories based on the dealer’s Key Performance Indicators (KPIs). Last year, GB Equipment Solutions, won the events highest award, ‘Invest in Ambition’. This was due to GBES outstanding growth and investment, made in a span of a year to become the best dealer in the MENA region. Since the beginning of 2018, GBES’s focus has been to increase market share and improve its customer service. Considering that, JCB awarded GBES the ‘BEST CUSTOMER SUPPORT’ award. Apart from this award, JCB also nominated GBES again for Invest in Ambition award due to GBES's consistent high performance.
On receiving the award, General Manager Mazen AbdulBaki said,” GBES is committed to provide the best products and services to its customers. We as dealers of JCB work as consultants for our customers, where we device complete package solutions tailored to customers’ needs rather than just selling machines to them.”
Despite of the slow construction equipment market in the UAE, GB Equipment Solutions has again outperformed all its competitors and is a standing marketing leader year to date. GB Equipment Solutions’ consistent market performance has led it to be the top JCB dealer in the MENA region.
On another occasion, Mazen added,
"GBES has been a JCB dealer for the past 34 years and possesses 90% market coverage. This means every construction equipment requirement in the UAE market is under GBES watch.”